Services

Sales Training

How do companies like yours get “kick started” and back on track, so you can move to the front of the market instead of lagging behind?

Sales training!

What is the biggest mistake companies make? They lose perspective of the concept of continuous improvement. Sales people are different from any other department in a company. To keep your sales force sharp, motivated, excited and driving results, sales training is highly recommended. Unfortunately, sales people don't always like to be involved in sales training programs. Most sales personalities are driven by their innate ability and trust their own ability to do the job. Sales training will often challenge their egos. Participation is difficult and, even if it is mandatory, participation is limited and results are often minimal.

This is why the CSSS training program is so effective. CSSS's program is an interactive program that is not only effective in increasing sales profitability, but it is a motivational program that reenergizes your sales staff. And, they will love it! CSSS's sales training takes full advantage of the confidence and ego-driven personalities of most sales professionals. Additionally, the program establishes the architecture to create scorecards tracking improvements and institutes “key indicators” to chart progress. Closing ratios, average cash value of a sale, residual values, and value propositions are some of the concepts that the most successful and creative sales organizations count on to catapult their success. It is not about learning to be a sales person, but learning how to build from great sales techniques. Your company will become creative and obtain “larger than life” results. Motivate, Inspire and Create are the basis of this program. If you were to contact CSSS's clients, they would tell you, “unbelievable! A must course for all sales departments!”

Why Sales Teams Hire Sales Trainers

1. Corporate Identity

Behaviors support identity. What this means to you, is how your sales staff views your company and themselves and how they will act in the marketplace. This program re-focuses on your corporate identity, enabling your sales staff to re-align their behavior.

2. Customer Experience

The experience your customer or client has with your company will ultimately be the reason they make a decision to do business in your favor. People make that decision for 3 reasons: Certainty, Importance and Pleasure. This program recognizes this philosophy and assists in building the “Customer Experience” that best fits your Corporate Identity.

3. The Sales Process

It is hard to believe a company can be successful in achieving its goals without successful processes. Sales Training will effectively improve an existing process or create one: a process that is deliberate, predictable, reliable, constant and sustainable.

Leadership Coaching

What makes a great leader? One should think of all the historically famous persons, who have been called “Great Leaders.” Many leaders are born because of the needs of the times, and others from a passion for a great cause. Then, there are those whose fame was not realized, until their time had passed. No matter what the circumstances, all “Great Leaders” share certain characteristics in common. These are traits and characteristics that can be taught, learned, and adopted into practice. By learning “Great Leadership Skills,” you will be introduced to many of these concepts and characteristics. Your mission is to adopt and incorporate these specific techniques into the daily management of your business or department.

• Attitude Assessment
• Interpersonal Skills Assessment
• Goal Setting
• Measuring Results
• Social Interest

Leadership versus Management

Leadership and Management are two terms that are often wrongly interchanged and misunderstood in the corporate world. Management is a way that leadership supports and maintains a set of behaviors through expectations and corrective action. Leadership is an empowering force consisting of belief systems that motivate and inspire others to extract their best traits, competencies and core values while igniting a passion for success and pushing out the threshold of sacrifice for each employee. Pure leadership takes on zero responsibility to complete tasks, only the accountability to motivate and inspire others.

To be a Leader…

Leadership coaching is a program that changes the way corporate officers interact with their staff as well as deal with other business relationships. Our program is centered on adopting a strategic approach to leadership, while gaining an understanding of the “whys” of people's behaviors. Great leaders become proficient in assisting staff and improve their personal and professional growth. Leadership growth is based on “wisdom” and helping your people stay focused. When all others stray off the beaten path, great leaders are able to stay the course.

Our program significantly adds momentum to your company's ability to achieve its goals, relieves the stress of employees not participating at the level you expect, creates a team environment that supports your company mission and vision, and allows leaders to run their companies instead having their companies run them. In nine months, the transition will be complete and your leadership qualities will have gone through a metamorphosis that would never have seemed possible before.

Executive Coaching

Don't let learning lead to knowledge, let your learning lead to Action.

Why Coaching Works

Corporate Supports Services & Solutions coaches and re-energizes your firm with:

• motivation in sales support,
• techniques to expand your market place,
• insight to employee relations,
• stress management,
• creating and implementing policy and procedures,
• one on one interaction to get immediate results in an exhilarating environment.

How Does Coaching Differ From a…

Consultant

Consultants usually are specialists in a given area. They are hired to give a recommendation and provide solutions. A consultant

• usually works with a client to solve a particular problem.
• generally does not get involved with the areas outside his or her specialty.
• leaves once the problem is solved.

Mentor

Mentoring is a relationship that is established with someone that is an expert in his or her field. The mentor is usually older and more experienced than the person being mentored. The mentor bestows their knowledge and wisdom onto the student. The student looks up to the mentor and seeks guidance and advice from the mentor.

Whereas a Coach…

Coaches use more of a holistic approach. With the client, the coach –

• examines the situation,
• creates a plan of action,
• works side by side to resolve the issue.
• does not have to be an expert in the client's business. The client is the expert.
• collaborates with the client to create a solution using the client's knowledge and answers.

A coaching relationship is a partnership whereby the coach walks side by side with the client. The coach supports the client in drawing on his or her own wisdom and following their inner guidance. Ask yourself these questions:

• Do you find yourself spending more time putting out fires in your company than promoting the concepts that brought you success?
• Do you feel you have lost the forward inertia of growth?
• Do you find that you are supporting your employees' needs instead of them supporting yours?
• Are you stressed-out everyday and don't know what direction to take?

If you answer yes to more than one of these questions,

Contact Corporate Support Services & Solutions today and let us Coach you to SUCCESS.

Why wait?!

Organizational Alignment / Behavior Modification

When you are inspired by some great purpose, some extraordinary project – all your thoughts break their bounds. Your interests transcend limitations, your consciousness expands in every direction and you find yourself in a new, great wonderful world!

Organizational Development is a concept of organizational alignment. Successful and profitable companies drive results through a proven “Methodology.” This is where a company's best practices exist, and how companies measure results. Organizational Development is a program that identifies the miss-alignments and revalidates the step-by-step methodology that a company uses to achieve its corporate goals. The program consists of a process that evaluates how communication occurs between departments, how information is accumulated, dispensed, measured, managed and how adjustments are made.

Success is a Habit – Get into It!

From the Success Mindset Series

• Success is developing successful habits.
• Successful habits are derived from successful behaviors.
• Successful behaviors are created from actions taken.
• Action taken provides a result.
• Results are measurable and manageable.

Corporate Support Services & Solutions' Four Success Principles for Organizations

1.The Blueprint

An overall view of your plan – a Game Plan.

A result cannot occur unless a plan is in place. A plan to achieve a result is by many terms – a business plan, game plan, vision, mission, dream and more. Your blueprint or plan is – the image of where you want to go.

2. Goals

The components and strategies to build your overall vision.

Goals represent growth. The step by step building of your Business Plan is completed by setting and accomplishing your goals. When you set your goals, you will be that much closer to reaching your desired result.

3. Strategies

The execution of actions to produce a result.

Taking actions is the first step to accomplishment. Prior to this, it is theory and examples. The execution of the strategies will create a result.

4. Measure & Manage

Keep score, make adjustments and re-execute new strategies.

The result created by the execution of strategies will either be exact or need adjustment. Measuring the result will offer another way to achieve your goal(s).